Cancellation & Refund Policy

Company: MyTripBookers Travel and Tours Ltd.

Website: www.mytripbookers.com

Effective Date: October 17, 2026

1. General Policy

MyTripBookers Travel and Tours Ltd. is a travel agency providing air ticket bookings and other travel-related services, including hotel reservations, vacation packages, car rentals, and other travel arrangements.

Our services are subject to the applicable terms and conditions of airlines, hotels, tour operators, car rental companies, and other travel suppliers.

Refund eligibility depends on the type of service purchased, the applicable fare rules, the supplier’s cancellation policy, and applicable laws.

2. Flight Ticket Cancellations and Refunds

Airline tickets may be refundable or non-refundable depending on the fare conditions selected at the time of booking.

• Refundable Tickets: Eligible refunds will be processed in accordance with the applicable fare rules.
• Non-refundable Tickets: The original ticket price may not be refundable. Any eligible taxes, fees, or other amounts will be handled according to the applicable fare rules and laws.
• Airline Cancellations: If an airline cancels a flight or makes a significant schedule change, available refund or alternative travel options will be determined by the airline’s applicable rules and legal obligations.
• Unused Tickets: Refunds for unused tickets are subject to the airline’s fare conditions and applicable regulations.

Any cancellation service fees or supplier-imposed penalties will be disclosed where applicable.

3. Other Travel Services

Hotel bookings, vacation packages, car rentals, tours, and other travel services are subject to the cancellation and refund terms of the relevant supplier.

Some reservations may be fully refundable, partially refundable, or non-refundable. Customers should review the applicable terms before completing their purchase.

Where a supplier approves a refund, MyTripBookers will facilitate the refund in accordance with the applicable terms and our processing procedures.

4. How to Request a Cancellation or Refund

Customers may submit a cancellation or refund request by contacting MyTripBookers through the contact details provided on our website.

Please provide the following information:

• The customer’s full name
• Booking reference or reservation number
• The email address used for the booking
• The service being cancelled
• The reason for the cancellation, where applicable

Our team will review the request, explain the applicable cancellation conditions, and advise the customer of any relevant fees or deductions before proceeding, where practicable.

Submitting a request does not guarantee that a booking is refundable.

5. Refund Processing Time

Once a refund is confirmed as eligible and approved by the relevant supplier, MyTripBookers will generally process the refund within 7–14 business days after receiving the refundable funds from the supplier, subject to verification and payment-processing requirements.

The time required for the refund to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, or original payment method.

If a supplier has not yet released the funds, we will provide an update when information becomes available.

Where MyTripBookers is directly responsible for issuing an approved refund, we will communicate the applicable processing timeline to the customer.

6. Refund Method

Approved refunds will normally be issued to the original payment method used for the booking, subject to payment-provider requirements and applicable law.

If the original payment method is unavailable, we may request additional information to determine an appropriate alternative method.

Refunds will not be redirected to an unrelated third party without appropriate verification.

7. No-Show and Partially Used Bookings

Customers who do not show up for a flight, hotel reservation, tour, or other travel service may not be eligible for a refund.

Partially used tickets and reservations are subject to the applicable supplier rules. Any available refund will be assessed in accordance with those rules and applicable laws.

8. Duplicate Payments and Billing Errors

Customers who believe they have been charged twice or have identified a billing error should contact MyTripBookers with their booking reference and payment details.

We will investigate the issue and, where a duplicate charge or billing error is confirmed, arrange any applicable correction or refund.

9. Changes to Bookings

Changes to flights, hotels, car rentals, or other services may involve supplier penalties, fare differences, or service fees. All changes are subject to availability and the applicable terms.

A booking change is not automatically treated as a cancellation or refund.

10. Customer Support

For cancellation requests, refund inquiries, or assistance with a booking, please contact MyTripBookers through the contact information published on our website.

Website: https://www.mytripbookers.com/

Please include your booking reference in all communications to help us respond efficiently.

11. Applicable Laws

Nothing in this policy limits any consumer rights or refund entitlements that cannot legally be excluded under applicable laws and regulations.

If any provision of this policy conflicts with applicable law, the applicable legal requirements will prevail.

MyTripBookers Travel and Tours Ltd. reserves the right to update this policy as needed. The applicable terms presented at the time of booking will be considered when assessing a cancellation or refund request, subject to applicable law.